Policies

American Embroidery Supply appreciates all orders from all embroiderers. Anybody may order from our website. We encourage you to place your order on-line, where you can order from our complete product line 24 hours a day, seven days a week.

 



Payment


American Embroidery Supply accepts Visa, MasterCard, and American Express.

Accounts with established credit may purchase on terms of Net 30 days. Purchases by new accounts will be billed via credit card until credit has been approved. Accounts 30 days beyond terms will be charged at 1.5% per month on unpaid balances (18% per annum). Accounts may also be charged reasonable attorney fees and costs incurred by American Embroidery Supply in connection with the enforcement of collection of any obligation.


Returns and Exchanges


Call Credit Department to request a Return Authorization Number. Packages without an RA Number will be refused. Write the RA Number plainly on the outside of the package. RA Numbers are valid for 30 days from the date of issue.

Merchandise will not be accepted for credit after 30 days from the date of invoice. All returns are subject to a minimum 15% restocking fee.

Merchandise returned must be in the original packaging and wrapping to receive credit.


Pricing


American Embroidery Supply reserves the right to make adjustments due to changing market conditions, manufacturing price changes, errors in advertisement and other extenuating circumstances.

American Embroidery Supply offers a 10% discount off list prices for members of the following groups. (10% discounts do not include prewound bobbins)


NNEP members, please click here to receive coupon codes.

Embroidery Forum members, please click here to receive coupon codes.

Amaya User Group members, please click here to receive coupon codes.

Embroidme members, please click here to receive coupon codes.

Instantimprints members, please click here to receive coupon codes.

EAGL members, please click here to receive coupon codes.

Pulse members, please click here to receive coupon codes.

PR600 members, please click here to receive coupon codes.

Threadworks List members, please click here to receive coupon codes.

At no time may any other discount be combined with another discount.



Notices


The customer/manufacturer should assure his/her self, by preliminary testing and evaluation, that the dye fastness of the thread is suitable for his/her intended uses. Marathon threads are intended for use as embroidery threads only, and should not be bleached. They are manufactured and quality controlled to the very highest standards possible. However, since we have no control over the customer/manufacturer's washing, dry cleaning, or pressing of goods onto which our thread is sewn, nor over the weather conditions to which such goods are subjected, and since the value of the thread is so disproportional to the value of the material onto which it is sewn, we are not responsible for any consequential damage that could occur to goods onto which our threads are sewn.

 

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